Privacy Policy
1. General Provisions
This Privacy Policy describes how our website collects, processes, and protects personal data of users in accordance with applicable laws of the United Arab Emirates (UAE), as well as international standards such as the General Data Protection Regulation (GDPR). The administration of the website respects your privacy and is committed to protecting your personal information. By using our website and services, you acknowledge and agree to the terms outlined in this Privacy Policy. This document applies to all users accessing the website, including individuals and families utilizing our mobile and internet packages for remote work.
2. Information We Collect
We collect different types of information from users, including but not limited to:
a) Personal information such as name, email address, and other voluntarily provided contact details.
b) Technical information such as IP addresses, device type, operating system, browser version, and geographic location.
c) Usage data including time spent on the site, pages viewed, and interaction with site features.
d) Transactional data related to service subscriptions and payment details, where applicable.
e) Cookies and similar tracking technologies, which are further described in our Cookie Policy.
3. How We Use Information
The information collected is used for the following purposes:
a) To provide, maintain, and improve our services.
b) To process user requests, subscriptions, and transactions.
c) To communicate with users, including sending important updates and service-related information.
d) To customize content and user experience based on preferences and browsing behavior.
e) To ensure compliance with legal obligations under UAE law and international regulations.
f) To prevent fraud, enhance security, and protect the integrity of our services.
4. Data Protection and Retention
We implement strict security measures, including encryption, access controls, and secure storage systems, to protect user data against unauthorized access, disclosure, alteration, or destruction. Data is retained only as long as necessary for the purposes described in this Privacy Policy or as required by UAE legislation. Once the retention period expires, personal information will be securely deleted or anonymized.
5. Data Sharing with Third Parties
Personal data may be shared with trusted third-party service providers who assist in delivering our services, such as payment processors, technical support teams, and analytics providers. These third parties are contractually obligated to maintain confidentiality and process data in compliance with UAE data protection laws and GDPR requirements. Personal data will not be sold, leased, or disclosed to unauthorized entities without explicit consent unless required by law.
6. Use of Cookies
We use cookies and similar technologies to enhance website functionality, analyze usage patterns, and personalize content. Cookies enable us to understand user preferences and deliver a better experience. By continuing to use our website, you consent to the use of cookies in accordance with this Privacy Policy and our separate Cookie Policy. Users may disable cookies through their browser settings, but some features of the website may not function properly as a result.
7. User Rights
Users are entitled to several rights under UAE data protection regulations and GDPR, including:
a) The right to access their personal data.
b) The right to correct inaccurate or incomplete information.
c) The right to request deletion of personal data.
d) The right to restrict or object to processing activities.
e) The right to data portability where applicable.
f) The right to withdraw consent at any time.
Requests to exercise these rights can be made through our website’s contact form, and the administration will address them within the legally required timeframe.
8. Changes to the Policy
The website administration reserves the right to update or amend this Privacy Policy at any time in accordance with changes in applicable laws or operational needs. Any modifications will be posted on the website with the updated date of revision. Users are encouraged to review this Privacy Policy periodically to remain informed of how their data is managed.
9. User Consent
By accessing and using our website, you provide explicit consent to the collection, processing, and storage of your data in accordance with this Privacy Policy. Your continued use of the services constitutes acceptance of any updated terms. If you do not agree with the terms of this Privacy Policy, please refrain from using our website and services.
🏢 Family Connect
📍 Al Shafar Tower 1, Tecom, Barsha Heights, Dubai, UAE
📞 +971 4 009 0077